process

Provide welfare and independent-living technology as ongoing services for residents and staff in homes, institutions and assisted-living facilities. The supplier is responsible for the integrated solution, including an integration platform, monitoring, support and operations; components may also be purchased, and response-centre alert handling may be included. User emergency follow-up is excluded.

Manage, further develop, customise, troubleshoot, maintain and optimise SharePoint Server solutions. Support development and optimisation of SharePoint Online and hybrid SharePoint solutions; Forsvarsbygg operates the underlying infrastructure.

Provide a contact centre system for customer dialogue and case handling for Troms public transport and mobility services. The procurement covers the system and accompanying digital services.

Supply school books, specialist literature and digital learning materials for Lørenskog municipality.

Procure a new hotel data system for the University Hospital of North Norway's patient hotels in Tromsø, Harstad and Narvik.

Consulting assistance for UX services.

Provide ServiceNow consultancy and licences, including operation, maintenance, administration, development and further development; proactive platform, technology and architecture advice; technical-debt remediation; integrations and integration security; coordination and planning; multidisciplinary team collaboration; SLA and support. The service supports Norsk Tipping’s CSM and ITSM use, including case handling, changes and integrations.

Develop and establish a comprehensive, modular trade system replacing the current system and supporting the Guarantee Fund’s grant and performance schemes. Deliver in two phases: crew-based schemes first, followed by vessel-based schemes, with full production setup and handover after phase 2. Provide configurable rules and rates, integrations, secure and traceable processing, user interfaces for internal and external users, document production, applications, decisions, calculations, payments and settlement; include testing, documentation and competence transfer. Provide long-term maintenance, management and further development after takeover.

The objective of the procurement is to establish a contract for a cloud based core system (the "OneTrack system") that shall support Vy's most business critical function areas in production planning and operative management of passenger train traffic in Norway and Sweden. The procurement shall contribute to replacing the current fragmented system landscape with a common, integrated system that supports end-to-end processes, improved information flow and more uniform work processes across Norway and Sweden. The scope includes: * The cloud service (the OneTrack system) with the accompanying infrastructure and computer resources. * Establishment of the system, including facilitation and implementation of the system. * Management of the system, including monitoring, support, training and compliance with the agreed service level. * A voluntary option connected to the functionality for planning buses for trains. * Any additional services offered through the Tenderer's Service Catalogue.

IT services: consulting, software development, Internet and support. Additional scope includes computer platforms, license management software, administration software, bridge software, business transaction software, and database software.