ARQ Reliability

Provide an Enterprise Integration Platform as a Service, including software licensing or subscription and vendor support. Establish a secure, scalable, governed and reusable core platform capability supporting the HSE’s existing integration landscape and future digital health data exchange.

Provide managed support, maintenance, development, licensing, hosting and professional services for NTA’s standalone ServiceNow instances. Scope includes administration, configuration, upgrades, incident and problem management, security, reporting, training, licensing, integrations and transition services.

Provide an e-learning platform for 200 Revenue ICT staff, with an intuitive catalogue and high-quality learning content on current technologies and industry practices. Regularly review and update content, and provide responsive customer success support in collaboration with Revenue.

Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.