TruePivot

Provide a configurable, pre-existing case management platform to replace Fiosrú’s current systems. The solution must support complaint and investigation case management and generate accurate reports on efficiency, complaint trends and patterns, with related services.

Supply Atlassian cloud services and associated products under a single-party framework agreement.

Provide an Enterprise Integration Platform as a Service, including software licensing or subscription and vendor support. Establish a secure, scalable, governed and reusable core platform capability supporting the HSE’s existing integration landscape and future digital health data exchange.

Provide a configurable, pre-existing case management platform to replace Fiosrú’s existing systems. Configure and deliver the system to support complaint and investigation case management and produce accurate operational reports, including trends and patterns in complaint types.

Design, implement and support an integrated examination management ecosystem for TEG, Maynooth University’s Irish-language proficiency examination and certification service. The platform must support examinations covering speaking, listening, reading and writing at CEFR levels A1–C1.

Supply, maintain and support Citrix DaaS, Virtual Apps and Desktops for approximately 11,000 users, including licensing, cloud services and support for four NetScaler MPX 9200 appliances. Provide priority support, escalation, customer success services, training, professional services and annual health checks as required.

Provide support and maintenance for the Heritage Ireland website and its existing integrations, including incident, request and change management, upgrades, bug fixes, hosting and infrastructure management, technical maintenance, updates and related technical support.

Provide managed support, maintenance, development, licensing, hosting and professional services for NTA’s standalone ServiceNow instances. Scope includes administration, configuration, upgrades, incident and problem management, security, reporting, training, licensing, integrations and transition services.

Renew the secure email gateway environment, including the associated software and support services.

Provide a vendor-hosted, community-supported digital preservation archive that safeguards research libraries’ access to e-journals, e-books and digital collections for participating Irish higher education institutions.