DEITG

Provide managed ICT services through a secure, reliable and compliant service model, using an appropriate blend of on-site and remote support to operate the contracting entity’s information and technology environment.

Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.

Provide an integrated human resources information system with outsourced payroll and pension management. Include workforce and people management, performance management, time and attendance, and reporting functionality.

Provide a comprehensive managed service for the NTA’s dedicated standalone ServiceNow instances, including support and maintenance, system administration, configuration and development, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, third-party integrations, transition services, hosting, and specialist resources or consultancy as required.

The HSE is seeking to procure an Enterprise Integration Platform as a Service (EiPaaS) to establish a secure, scalable, governed and reusable national interoperability capability. The platform must support the HSE's current heterogeneous integration landscape and provide a foundation for future digital health transformation. The EiPaaS proposal also supports future compliance and readiness for evolving national and European health data exchange (EHDS) requirements by establishing a controlled and standards-based interoperability foundation. This tender seeks to appoint a suitably qualified and experienced service provider capable of providing a product platform, associated vendor support and establishment of the core capability. This procurement is for the EiPaaS product capability, including software licensing or subscription, vendor support, and the establishment of the core platform capability.