Task Analytics

Provide a contact centre system for customer dialogue and case handling for Troms public transport and mobility services. The procurement covers the system and accompanying digital services.

Supply school books, specialist literature and digital learning materials for Lørenskog municipality.

Procure a new hotel data system for the University Hospital of North Norway's patient hotels in Tromsø, Harstad and Narvik.

Consulting assistance for UX services.

Provide ServiceNow consultancy and licences, including operation, maintenance, administration, development and further development; proactive platform, technology and architecture advice; technical-debt remediation; integrations and integration security; coordination and planning; multidisciplinary team collaboration; SLA and support. The service supports Norsk Tipping’s CSM and ITSM use, including case handling, changes and integrations.

Develop and establish a comprehensive, modular trade system replacing the current system and supporting the Guarantee Fund’s grant and performance schemes. Deliver in two phases: crew-based schemes first, followed by vessel-based schemes, with full production setup and handover after phase 2. Provide configurable rules and rates, integrations, secure and traceable processing, user interfaces for internal and external users, document production, applications, decisions, calculations, payments and settlement; include testing, documentation and competence transfer. Provide long-term maintenance, management and further development after takeover.

The objective of the procurement is to establish a contract for a cloud based core system (the "OneTrack system") that shall support Vy's most business critical function areas in production planning and operative management of passenger train traffic in Norway and Sweden. The procurement shall contribute to replacing the current fragmented system landscape with a common, integrated system that supports end-to-end processes, improved information flow and more uniform work processes across Norway and Sweden. The scope includes: * The cloud service (the OneTrack system) with the accompanying infrastructure and computer resources. * Establishment of the system, including facilitation and implementation of the system. * Management of the system, including monitoring, support, training and compliance with the agreed service level. * A voluntary option connected to the functionality for planning buses for trains. * Any additional services offered through the Tenderer's Service Catalogue.

IT services: consulting, software development, Internet and support. Additional scope includes computer platforms, license management software, administration software, bridge software, business transaction software, and database software.

The competition is for a framework agreement for the delivery of office and school materials. The procurement's value is estimated to: NOK 4,100,000 excluding VAT per annum. The maximum value for the entire contract period, including any options and expected price rise: NOK 25,000,000 excluding VAT. The need is uncertain. The volume can vary both up and down and the contract period will depend on, among other things, the contracting authority's needs, activities, budgetary situations and other framework factors.

Enterprise Risk Management is Statnett's framework for risk management at the strategic and tactical levels. The agreement covers the ongoing provision of Software-as-a-Service (SaaS) solutions delivered over the Internet, in accordance with the requirements specified in the attached requirements specification, as well as related implementation services, integrations, data migration, training, administration, maintenance, and further development of the solution in response to changing needs, regulatory requirements, and evolving ways of working. The procurement also includes an option for a Goal and Performance Management module.