Scorebuddy

Provide a data security platform for structured and unstructured data, covering discovery, classification, posture visibility, automated exposure remediation, DLP, threat detection, security and risk management, secure AI, compliance, retention and archiving. Integrate with industry tools and demonstrate compatibility with Irish Rail’s existing Microsoft Purview environment; Purview must not be the primary solution.

Provide and configure a cloud-based registrant management system for international qualification recognition, registration and renewal, CPD audits, appeals and registration-related fitness-to-practise processes. Include applicant and registrant portals, payments, an online public register, implementation, migration from CORU’s current system, EEA hosting, training, support and maintenance.

Provide a configurable, pre-existing case management platform to replace Fiosrú’s current systems. The solution must support complaint and investigation case management and generate accurate reports on efficiency, complaint trends and patterns, with related services.

Supply Atlassian cloud services and associated products under a single-party framework agreement.

Provide a work-planning application supporting the CRU's planning cycle, from strategic priorities and objectives to annual work-plan outputs, priorities and status updates. Enable quarterly work-plan review reporting and monthly focus-area reporting for approximately 100 users with editing rights.

Provide a configurable, pre-existing case management platform to replace Fiosrú’s existing systems. Configure and deliver the system to support complaint and investigation case management and produce accurate operational reports, including trends and patterns in complaint types.

Supply, maintain and support Citrix DaaS, Virtual Apps and Desktops for approximately 11,000 users, including licensing, cloud services and support for four NetScaler MPX 9200 appliances. Provide priority support, escalation, customer success services, training, professional services and annual health checks as required.

Renew the secure email gateway environment, including the associated software and support services.

Provide ICT managed services through a reliable, secure and compliant service model, combining on-site and remote support to operate the contracting entity’s information and technology environment.