Customerly

Provide a configurable, pre-existing case management platform to replace Fiosrú’s current systems. The solution must support complaint and investigation case management and generate accurate reports on efficiency, complaint trends and patterns, with related services.

Supply Atlassian cloud services and associated products under a single-party framework agreement.

Provide a work-planning application supporting the CRU's planning cycle, from strategic priorities and objectives to annual work-plan outputs, priorities and status updates. Enable quarterly work-plan review reporting and monthly focus-area reporting for approximately 100 users with editing rights.

Provide a configurable, pre-existing case management platform to replace Fiosrú’s existing systems. Configure and deliver the system to support complaint and investigation case management and produce accurate operational reports, including trends and patterns in complaint types.

Renew the secure email gateway environment, including the associated software and support services.

Provide ICT managed services through a reliable, secure and compliant service model, combining on-site and remote support to operate the contracting entity’s information and technology environment.

Provide a cloud-hosted accreditation and certification management software platform for the University of Limerick Business School, including associated services.

Supply, implement and support a dock-door management, messaging and final-mile delivery system for the New Children's Hospital. Functions include dock scheduling, delivery tracking, automated goods identification and routing, returns recording, AGV workflow integration and communication with end users.

Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.

Provide the Cornerstone platform and required content subscription, including platform and content support and maintenance.