TIC

Provide managed support, maintenance, development, licensing, hosting and professional services for NTA’s standalone ServiceNow instances. Scope includes administration, configuration, upgrades, incident and problem management, security, reporting, training, licensing, integrations and transition services.

Renew the secure email gateway environment, including the associated software and support services.

Provide a vendor-hosted, community-supported digital preservation archive that safeguards research libraries’ access to e-journals, e-books and digital collections for participating Irish higher education institutions.

Provide fixed voice and VoIP services for the Courts Service, with pricing covering all currently deployed delivery modes: SIP, ISDN and analogue PSTN.

Provide ICT managed services through a reliable, secure and compliant service model, combining on-site and remote support to operate the contracting entity’s information and technology environment.

Supply, maintenance and support of Citrix DaaS, Virtual Apps and Desktops for approximately 11,000 users. Scope also includes Citrix product and licence support, maintenance of four NetScaler MPX 9200 appliances, priority support and escalation, training, professional services and annual health checks.

Provide ongoing hosting, maintenance, optimisation, support and development for Skillnet Ireland’s website ecosystem. Work collaboratively to keep the website an effective communications platform, stakeholder engagement tool and gateway to its supports and services.

Provide an integrated human resources information system with outsourced payroll and pension management. Include workforce and people management, performance management, time and attendance, and reporting functionality.

Provide, implement and support a fully hosted cloud-based Finance Management System, including financial accounting, accounts payable and receivable, purchase-to-pay, budgeting and forecasting, project, grant and fund management, publications stock management, reporting, audit trails, document management, electronic approvals and supported integration or data exchange with external systems. Includes implementation, configuration, data migration, testing, training, go-live, hypercare, hosting, licensing, support, maintenance, upgrades and exit services.

Provide a maritime data analysis system that captures, collects, stores, searches, queries, visualises and updates maritime big data; analyses maritime risks and identifies or categorises high-risk threats; and produces risk alerts or profiles, periodic strategic overviews and maritime area analyses for border, coast guard and law enforcement authorities.