Agent-9

Supply and deliver holographic display systems with the hardware and software needed to operate them. Install and commission wall-mounted, table or fully immersive room displays, train users, and provide ongoing support and warranty maintenance.

Host, support and maintain 43 Department websites, most based on WordPress or static HTML. Provide assistance with future website development and onsite support alongside the Digital Transformation Unit, including during elections, referenda and other requested events.

Provide ICT managed services through a reliable, secure and compliant service model, combining on-site and remote support to operate the contracting entity’s information and technology environment.

Provide a cloud-hosted accreditation and certification management software platform for the University of Limerick Business School, including associated services.

Supply, implement and support a dock-door management, messaging and final-mile delivery system for the New Children's Hospital. Functions include dock scheduling, delivery tracking, automated goods identification and routing, returns recording, AGV workflow integration and communication with end users.

Provide a single-party framework for an electronic management system covering temporary traffic management, safe system of work plans, job information packs, document storage and asset management.

Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.

Provide the Cornerstone platform and required content subscription, including platform and content support and maintenance.

Supply, maintenance and support of Citrix DaaS, Virtual Apps and Desktops for approximately 11,000 users. Scope also includes Citrix product and licence support, maintenance of four NetScaler MPX 9200 appliances, priority support and escalation, training, professional services and annual health checks.

Provide an external Data Protection Officer and GDPR consultancy, including strategic advice, operational support, compliance monitoring, governance reporting, risk support and staff guidance.