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Provide an Enterprise Integration Platform as a Service, including software licensing or subscription and vendor support. Establish a secure, scalable, governed and reusable core platform capability supporting the HSE’s existing integration landscape and future digital health data exchange.

Provide managed support, maintenance, development, licensing, hosting and professional services for NTA’s standalone ServiceNow instances. Scope includes administration, configuration, upgrades, incident and problem management, security, reporting, training, licensing, integrations and transition services.

Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.

Provide an integrated human resources information system with outsourced payroll and pension management. Include workforce and people management, performance management, time and attendance, and reporting functionality.