791282-2026 · Contract Notice
DIGITAL INTERPRETATION SERVICES
DIGITAL INTERPRETATION SERVICES
Health Service Executive (HSE)
- Location
- Republic of Ireland, Ireland
- Service Period
12 months
- Contract value
- €200,000
- Publication
- Today
- Deadline
Only 65 days remaining until submission deadline!
Digital interpretation services for HSE acute and community sites
Provide digital interpretation to help HSE staff communicate with patients and service users with limited English proficiency across acute and community sites. Support routine, low-acuity interactions including registration, wayfinding, enquiries, appointment management, administration and collation of basic clinical details and history.
✨ AI Insights
💰 Realistic Cost Estimate
€170,000
⏱️ Time to Completion
XXXXXXXX XXXXXXXXX XXXXXXX XXXXXXXXXX XXXXX
⚠️ Risk Factors
XXXXXXXX XXXXXXXXX XXXXXXX XXXXXXXXXX XXXXX
Full AI insights available with PLUS
digital interpretation
limited English proficiency
patient registration
Lots1
Lot: LOT-0001
- Title
- DIGITAL INTERPRETATION SERVICES
- Description
- The Authority intends to establish a service for the provision of digital interpretation to support communication between staff and patients or service users of limited English proficiency across its acute and community sites. In the first instance, the Authority is procuring this service on a proportionate, time-limited basis for an initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration. The Authority seeks a suitably qualified supplier in order to evaluate service performance, user acceptance, information-governance assurance and value for money prior to any wider adoption and development of a HSE DSE Digital Interpretation Policy. The intended purpose of the service, in the main, is to support routine, low-acuity interactions, including: • patient registration, check-in and arrival at reception and outpatient departments; • wayfinding, directions and general enquiries; • appointment scheduling, confirmation and rescheduling; • general administrative exchanges of a comparable nature across acute, outpatient and community settings. • Collation of basic clinical detail and history An initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.
- Internal identifier
- 0
Purpose
- Main nature of the contract
- Services
- Main classification
- (cpv): 72000000 IT services: consulting, software development, Internet and support
- Additional classification
- (cpv): 72222300 Information technology services, 72260000 Software-related services, 72261000 Software support services, 72263000 Software implementation services, 72265000 Software configuration services, 72268000 Software supply services, 79540000 Interpretation services
Place of performance
- Country subdivision (NUTS)
- Dublin (IE061)
- Country
- Ireland
Estimated duration
- Duration
- 24 Months
Value
- Estimated value excluding VAT
- 200 000,00 EUR
General information
Procurement Project not financed with EU Funds.
- This procurement is also suitable for small and medium-sized enterprises (SMEs):
- yes
Strategic procurement
- Innovation procurement
- The procured works, supplies, or services entail product innovation
Selection criteria
- Sources of selection criteria
- Procurement Document
Procurement documents
- Languages in which the procurement documents are officially available
- English
- Languages in which the procurement documents (or their parts) are unofficially available
- English
- Deadline for requesting additional information
- 11/01/2027 12:00:00 (UTC+00:00) Western European Time, GMT
- Address of the procurement documents
- https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=9471333
Terms of procurement
Terms of submission:
- Electronic submission
- Required
- Address for submission
- https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=9471333
- Languages in which tenders or requests to participate may be submitted
- English
- Electronic catalogue
- Not allowed
- Tenderers may submit more than one tender
- Not allowed
- Deadline for receipt of tenders
- 18/01/2027 23:45:00 (UTC+00:00) Western European Time, GMT
- Duration during which the tender must remain valid
- 12 Months
Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
Further information, mediation and review
- Review organisation
- The High Court of Ireland
- Organisation providing offline access to the procurement documents
- Health Service Executive (HSE)
- Organisation providing more information on the review procedures
- The High Court of Ireland
- Organisation receiving requests to participate
- Health Service Executive (HSE)
- Organisation processing tenders
- Health Service Executive (HSE)
Procedure
Procedure
- Title
- DIGITAL INTERPRETATION SERVICES
- Description
- The Authority intends to establish a service for the provision of digital interpretation to support communication between staff and patients or service users of limited English proficiency across its acute and community sites. In the first instance, the Authority is procuring this service on a proportionate, time-limited basis for an initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration. The Authority seeks a suitably qualified supplier in order to evaluate service performance, user acceptance, information-governance assurance and value for money prior to any wider adoption and development of a HSE DSE Digital Interpretation Policy. The intended purpose of the service, in the main, is to support routine, low-acuity interactions, including: • patient registration, check-in and arrival at reception and outpatient departments; • wayfinding, directions and general enquiries; • appointment scheduling, confirmation and rescheduling; • general administrative exchanges of a comparable nature across acute, outpatient and community settings. • Collation of basic clinical detail and history An initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.
- Procedure identifier
- c3afce75-4f17-4d69-a279-537387f0fea4
- Type of procedure
- Open
- The procedure is accelerated
- no
Purpose
- Main nature of the contract
- Services
- Main classification
- (cpv): 72000000 IT services: consulting, software development, Internet and support
- Additional classification
- (cpv): 72222300 Information technology services, 72260000 Software-related services, 72261000 Software support services, 72263000 Software implementation services, 72265000 Software configuration services, 72268000 Software supply services, 79540000 Interpretation services
Place of performance
- Town
- Republic of Ireland
- Country subdivision (NUTS)
- Dublin (IE061)
- Country
- Ireland
Value
- Estimated value excluding VAT
- 200 000,00 EUR
General information
Legal basis:
Other
Grounds for exclusion
- Sources of grounds for exclusion
- European Single Procurement Document (ESPD)
Organizations
Buyer
- Official name
- Health Service Executive (HSE)
- Legal type of the buyer
- Body governed by public law, controlled by a central government authority
- The buyer is a contracting entity
- Activity of the contracting authority
- Health
ORG-0001
- Official name
- Health Service Executive (HSE)
- Postal address
- Oak House, Millennium Park Naas Co. Kildare
- Town
- Kildare
- Postcode
- RE
- Country subdivision (NUTS)
- Mid-East (IE062)
- Country
- Ireland
- Internet address
- https://www.hse.ie
- Buyer profile
- https://www.hse.ie
Roles of this organisation:
- Buyer
- Organisation providing offline access to the procurement documents
- Organisation receiving requests to participate
- Organisation processing tenders
ORG-0002
- Official name
- The High Court of Ireland
- Registration number
- The High Court of Ireland
- Department
- The High Court of Ireland
- Postal address
- Four Courts, Inns Quay, Dublin 7
- Town
- Dublin
- Postcode
- D07 WDX8
- Country subdivision (NUTS)
- Dublin (IE061)
- Country
- Ireland
- Telephone
- +353 1 8886000
Roles of this organisation:
- Review organisation
- Organisation providing more information on the review procedures
ORG-0003
- Official name
- European Dynamics S.A.
- Registration number
- 002024901000
- Department
- European Dynamics S.A.
- Town
- Athens
- Postcode
- 15125
- Country subdivision (NUTS)
- Βόρειος Τομέας Αθηνών (EL301)
- Country
- Greece
- Telephone
- +30 2108094500
Roles of this organisation:
- TED eSender
Notice information
791282-2026 - Competition
Ireland – IT services: consulting, software development, Internet and support – DIGITAL INTERPRETATION SERVICES
OJ S 221/2026 13/11/2026
Contract or concession notice – standard regime
Services
- Notice identifier/version
- 02c93ebe-02d3-4d7d-bcd9-ad4348bc9be6 - 01
- Form type
- Competition
- Notice type
- Contract or concession notice – standard regime
- Notice subtype
- E3
- Notice dispatch date
- 11/11/2026 15:41:40 (UTC+00:00) Western European Time, GMT
- Languages in which this notice is officially available
- English
- Notice publication number
- 791282-2026
- OJ S issue number
- 221/2026
- Publication date
- 13/11/2026
Sources
Explore more tenders
More tenders from Health Service Executive (HSE)
- project value €15M - €60M excl. VAT for Dublin North, Swords OfficeHealth Service Executive (HSE) · Dublin, Ireland
- HSE 29798 Dynamic Purchasing System Invitation for Wound Care, Tissue Viability and Associated ProductsHealth Service Executive (HSE) · Ireland
- Cherry Orchard Hospital - Blackthorn unit, Community Day Care RefurbishmentHealth Service Executive (HSE) · Dublin, Ireland
Similar active tenders
- Provision of ArcGIS Licences and MaintenanceDepartment of Education and Youth · Ireland
- Delivery and implementation of a Digital Repository.Institute of Public Administration_299 · Dublin, Ireland
- 2026/037 Framework Agreement for Phishing Simulation Platform and eLearning training contentEnterprise Ireland · Baile Átha Cliath, Éire
- Provision of a Cyber Awareness PlatformNational Shared Services Office · Dublin, Ireland
- WCCC26 496 Integrated Design Team for the Development of 22 Lady LaneWaterford City and County Council_103683 · Waterford, Ireland
- CORU Registrant Management SystemHealth and Social Care Professionals Council · Dublin, Ireland