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Provide support, maintenance and development for the HSE FingerPrint Track and Trace system, which records decontamination and sterilisation processes for theatre tray sets and endoscopes. Support the existing multi-site, on-premises Citrix and Microsoft SQL infrastructure used across HSE-funded organisations.

Provide an integrated human resources information system with outsourced payroll and pension management. Include workforce and people management, performance management, time and attendance, and reporting functionality.

Provide a comprehensive managed service for the NTA’s dedicated standalone ServiceNow instances, including support and maintenance, system administration, configuration and development, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, third-party integrations, transition services, hosting, and specialist resources or consultancy as required.